Terms and Conditions
Before any services are performed, you must read and agree to the Terms and Conditions
Terms and conditions
Your animal is very important to Barks & Bubbles; I assure you that every effort will be made to make your animal's grooming experience as safe and pleasant as possible.
Holistic Protocol
I am a Holistic groomer; if I feel your dog is exhibiting high stress levels, I will stop their groom. This may mean your dog leaves wet or is half finished. If your dog is growling or snapping and I can’t touch them I will call you to collect them.
By signing these terms and conditions, you are acknowledging this fact.
Puppy Packages
I will ask for the puppy package payment before the sessions are booked into my diary. As explained, these sessions are non-refundable. However, please be aware that although I can progress with more confident puppies within their four sessions, some can take much longer. I will not be able to give you a progress timescale. Please let me know if my grooming style is not for you, and I will try to pass you on to a more suitable groomer.
Vaccination, Flea & Worm treatment Policies
All pets must be up to date with vaccinations; you should prove that they are in date. We cannot accept pets without up-to-date vaccinations and retain the right to turn away your pet should the matter arise.
Flea and worm treatment must be within the guidelines of dosage every three months for worms, and Flea and tick treatment should be done every month.
If your dog is found to have fleas, a £10 charge would be added to your bill as the salon will need to be cleaned to deal with the parasites, which could result in me having to cancel my next customer.
Health or Medical Problems
We will, where reasonably practicable, undertake grooming with the utmost professionalism and care for your pet; however, occasionally, grooming may expose a hidden medical problem or aggravate a current one. This may occur during or after grooming. Upon signing this agreement, the animal's owner will cover all medical expenses for veterinary care.
Accidents
Although accidents are infrequent; there is a risk when handling pets. Although we use extreme caution and care in all situations, grooming equipment is exceptionally sharp, and possible accidents can occur. This could include (but is not limited to): cuts, nicks, scratches, or clips to the quick of the claw.
In most cases, this can happen when a pet is wiggling or moving around. Your pet's safety and comfort are our priority, but I will notify you if an accident occurs. If Barks & Bubbles feels it is an accident requiring veterinary attention and the pet owner is not on-site, Barks & Bubbles will seek immediate veterinary care for your animal.
Veterinarian Authorization /Medical Emergencies
This release gives Barks & Bubbles full authorisation to seek medical treatment from the nearest licensed veterinarian in the case of any medical emergencies. At the same time, the pet is in the care of Barks & Bubbles. However, all veterinary costs and expenses will be the responsibility of the animal's owner.
Cancellations/ No call-No Show
We book hourly, and cancellations can leave an empty block in the schedule that another customer could have otherwise used. We ask that any rescheduling or cancellations be made at least 48 hours in advance, or a late cancellation fee of half the total groom cost will apply.
If you do not call to cancel and do not show up to your appointment, this is considered a "no call, no show", and the cost of the full groom will apply; this will need to be paid in full before you may schedule another appointment.
Covid 19
To ensure the safety of all my clients and myself, I am taking all the necessary precautions.
Please rearrange your appointment if you have symptoms of COVID-19 or have tested positive for Covid in the last 7 days.
I will not apply a late notice cancellation fee to customers with Covid.
Dangerous or Aggressive Animals
Refusal of Services – Barks & Bubbles retains the right to refuse any services at any time. If your animal is too stressed or becomes dangerous to groom, Barks & Bubbles maintains the right to refuse services, stop grooming services, or cancel the services at any time before, during, or after grooming. The client will be charged for the full appointment.
Sedated Pets
We do NOT work on sedated pets, as there is a risk of side effects from the sedation we are not medically trained to handle. If you sedate your pet for its appointment and do not inform us of it, you understand that we will not be held liable for any repercussions of the sedation. If we believe your pet has been sedated, we will refuse services or stop services, and a fee will be charged for services rendered.
Matted Coats
If a dog's coat is severely matted, Barks and Bubbles will only attempt to de-matt for a maximum of 20 minutes in accordance with the Animal Welfare Act 2006.
If a dog's coat needs to be clipped off, we will call you before it is undertaken to get your permission.
A matted coat charge of £20 will be added to your final bill.
If the dog is too matted, Barks and Bubbles reserve the right not to carry out the groom for health and safety reasons. For some dogs, it may be necessary to recommend a vet-sedited clip-off. The decision to advise this is never taken lightly but, in some cases, can be advisable so that we can start working on your dog with very little coat, so we don’t risk catching small mats or clipping claws before they are ready.
Please note that I will retain a matted coat for up to six months; this fur is bagged, named and dated.
Undisclosed Medical / Behavioural issues
Barks and Bubbles will not be held responsible for any injuries incurred during the grooming process if medical problems have not been disclosed.
Barks and Bubbles will not be held responsible for any skin problems or irritations during or after grooming if any allergies have not been disclosed.
Pricing
A guide price will be agreed upon with you before the groom; guide prices are based on the length of time it will take to groom your dog, your dog's behaviour and the condition of your dog's coat. All these factors will affect the final price.
Payment must be received within 24 hours of your groom.
If payment is not received you have broken your contract and grooming services will cease and I will pursue payment through the small claims court.
Drop off / Collection
Please ensure your dog has been to the toilet before coming to the salon.
Unfortunately, if you arrive over 15 minutes late for your appointment, the groom will be cancelled, and you will be charged the total price of the groom.
I will call you when your dog is ready to be collected; please only show up after I call you. If you are running late, please let me know as soon as possible. I do not have kennelling facilities as I am a small salon. If your lateness stops me from seeing my next customer, a £45 holding charge will be added to your bill.
Communication
I will always be open and honest about your dog and how they behave in the grooming environment, in return I expect you to do me the same courtesy. Ignoring important messages from me is not acceptable, if you no longer need my services please let me know so that I can remove you from my client list. Once you have left I unfortunately will not be able to take you back, it takes time and effort to build a bond with your dog and if they have visited another groomer I then have to start to build trust again.
Data Protection
As part of the Data Protection Act, it is now necessary for me to inform you of the information I keep about you and your dog, how it is used and stored, and to receive permission for specific information to be stored and used. Client information is paper-based. This is stored in a locked file in my home office; client information is also stored on my Savvy Pet Spa account, which is password-protected. This information will only be accessible by Lorna Williams. I use Savvy Pet Spa Software on my Mobile Phone and desktop to keep records of Your name, dog's name mobile telephone and details of each grooming appointment; I am happy to share this information with you if you wish. Both my Mobile Phone and desktop are
secure using number pins, facial recognition and passwords.
Your data will not be shared with anyone.
Satisfaction /Complaints
Your satisfaction is important to us. If you are unhappy and want something adjusted, we will be happy to make any reasonable adjustments when picking up your pet from their appointment. We understand that your pet is excited to see you when you pick them up, making it hard to evaluate the groom. If you decide you would like something adjusted, please call us within 24 hours, and we'll arrange to book you another appointment.
