De-matting Policy

Pets with severely matted coats require extra attention. Mats in a pet's coat grow tight and can ultimately damage and tear the pet's skin, which provides a breeding ground for parasite infestations and infections. Barks & Bubbles will not cause severe or undue stress to your pet by de-matting excessively matted coats and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin, allowing mould, fungus or bacteria to grow, producing skin irritations that exist before the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioural changes. 
If your pet needs to be shaved to remove matting, you will be asked to sign a matted release form giving consent for this procedure.

If the coat is very matted, your dog may need two grooming appointments with me; under no circumstances will I continue to shave a dog if it shows signs of stress during the groom.
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There will be an additional charge for this process: 
I will charge £5 for every ten minutes that I have to De-Matt your dog's coat.
I will only De-matt a coat for a maximum of 20 minutes.